Company: PhonePe
Location: Bangalore
Job Type: Full Time
Salary: NA
Who can Apply: Fresher
Experience: Fresher
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About the role: PhonePe Hiring For Merchant Onboarding 2024 and Helpdesk Associate Manager
- Roles and Responsibilities:
Handling Escalations: Act as the point of escalation for merchants and business
stakeholders, ensuring timely and effective resolution of issues. - Continuous Improvement: Continuously improve team performance by capturing and
analyzing relevant data, metrics, insights, and best practices. Implement initiatives to
enhance team efficiency and effectiveness. - Customer Issue Resolution: Maintain accountability for resolving customer issues, propose solutions, and proactively address potential problems to uphold satisfactory relationships with our key merchants.
- Communication Skills: Demonstrate excellent communication and writing skills when
interacting with both internal teams and external stakeholders. - Attention to Detail: Exhibit a very high level of attention to detail to ensure accuracy in
all tasks and processes - Merchant Platform Expertise: Possess a good understanding of merchant platforms and
processes to effectively support merchant needs. - Reporting: Generate and provide reports on key metrics, identifying opportunities for
improvement and implementing new initiatives to enhance performance. - Cross-Team Collaboration: Participate constructively in inter-department and cross-
service line communications to foster a collaborative work environment. - Process Improvement: Identify and lead projects aimed at improving team processes
and overall performance. - Team Scaling: Prepare the team for the next phase of growth by recruiting, training, and
developing team members.
Skills and Qualifications:
- Exceptional communication skills to interact effectively with customers and internal
stakeholders. - Strong problem-solving abilities with the confidence, patience, politeness, tact, and
diplomacy to handle difficult situations. - Creative thinking to devise innovative solutions and enhance the overall customer experience.
- Ability to work well under pressure and meet tight deadlines.
- Proficiency in MS Office suite (Word, Excel, PowerPoint).
- 4+ years of team management experience, preferably in a Key Merchant and Payment
Gateway environment.
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
- Insurance Benefits – Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
- Wellness Program – Employee Assistance Program, Onsite Medical Center, Emergency Support System
- Parental Support – Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
- Mobility Benefits – Relocation benefits, Transfer Support Policy, Travel Policy
- Retirement Benefits – Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
- Other Benefits – Higher Education Assistance, Car Lease, Salary Advance Policy
PhonePe Hiring For Merchant Onboarding 2024
Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us.
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