IBM Hiring For Technical Support Engineer 2024
Role : Technical Support Engineer
Location : Bangalore, IN
SALARY : AS PER COMPANY NORMS
Education Required: Any Qualification
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Your Role and Responsibilities
We are seeking individuals with business and technology consulting experience to configure and implement SaaS solutions for our customers. Consultants function as integrators between business needs and technology solutions. Your efforts will directly impact the value realized by the customer and the ultimate success of the relationship. This role will work closely with customers and the Apptio Field Delivery team to design and configure customer solutions. If you have the passion and energy to work in an entrepreneurial and fast paced environment, you are the person we are looking for!
Required Technical and Professional Expertise
- Support and maintain customers who have implemented the Apptio SaaS solution, resolving customer issues in a timely fashion.
- Operational management of clients (e.g. helping loading new data,
- maintaining and validating dashboard/report outputs, etc…)
- Build and maintain excellent relationships with clients and achieve the
- highest level of customer satisfaction.
- Work as part of our extended support team in a startup atmosphere, doing
- whatever it takes to exceed customer expectations.
- Use your business and technical analysis skills and knowledge of IT
- environments to solve complex issues and promote best practices.
- Collaborate with other departments in the company to achieve customer satisfaction.
Preferred Technical and Professional Expertise
- Knowledge and application of relational database concepts.
- Basic programming skills and web development understanding, e.g. Ruby on Rails, JAVAScript, HTML, CSS, SQL
- Experience with Cloud computing (AWS/Azure/GCP)
- Skilled at working with large data sets in Excel, quickly detecting and resolving data-related issues.
- Skilled at completing technical design via iterative mockups.
- Specific knowledge and application of IT services and financial management including budgeting cost allocations, capital & operating expense handling, program portfolio management, and application /infrastructure support.
- Operational knowledge of IT infrastructure domains including data centers, network / communications, server utilization, virtual environments, storage, and application development & maintenance.
- Strong analytical and problem solving skills.
- Strong skills in data analysis/manipulation.
- Ability to quickly comprehend complex spreadsheets/data in order to streamline the underlying processes into the Apptio solution; versed in formulaic logic (e.g. Excel).
- Self-starter – able to come up to speed on complex, difficult concepts with minimal assistance.
- Ability to quickly context-switch between multiple complex work streams.
- Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint root cause of issues.
- Client-focused attitude — a customer advocate.
- Team player with solid communication and presentation skills.
IBM Corporation: Shaping the Future Through Innovation and Technology Leadership
International Business Machines Corporation, more commonly known as IBM, stands as a global icon in the realm of technology and innovation. With a storied history dating back over a century, IBM has consistently been at the forefront of technological advancements, pioneering solutions that have transformed industries and shaped the digital landscape. This article explores the rich tapestry of IBM’s journey, from its humble beginnings to its current position as a leading provider of cutting-edge technology solutions.
IBM’s roots can be traced back to the merging of four companies: Bundy Manufacturing Company, International Time Recording Company, the Hollerith Tabulating Machine Company, and the International Scale Company. This amalgamation in 1911 laid the foundation for what would eventually become IBM. The initial focus of the company was on manufacturing tabulating machines used for data processing, a crucial aspect of business operations during that era.
In 1924, the company adopted the name International Business Machines Corporation, symbolizing its commitment to global expansion. Thomas J. Watson Sr., who assumed leadership in 1914, played a pivotal role in shaping IBM’s corporate culture, emphasizing professionalism, customer service, and innovation.
Mainframe Era and System/360:
IBM’s breakthrough moment came in the 1960s with the introduction of the System/360, a family of mainframe computers that revolutionized the computing industry. The System/360 was designed to be compatible across different models, providing businesses with unprecedented flexibility and scalability. This visionary move laid the groundwork for the modern concept of computer compatibility and set IBM apart as an industry leader.
The mainframe era solidified IBM’s reputation as a provider of robust and reliable computing solutions. Mainframes became synonymous with IBM, powering critical applications for businesses, governments, and scientific research institutions worldwide. The success of the System/360 series propelled IBM to the forefront of the computer industry, where it has maintained a prominent position ever since.
Diversification into Software and Services:
As the computing landscape evolved, IBM recognized the need to diversify its offerings beyond hardware. The company made strategic moves into software and services, capitalizing on its expertise to provide comprehensive solutions to its clients. The launch of the IBM System/370 in the 1970s marked another milestone, further solidifying IBM’s dominance in the mainframe market.
The 1980s saw IBM venturing into personal computing with the introduction of the IBM PC. While facing challenges in this emerging market, the company’s commitment to innovation persisted. IBM’s collaboration with Microsoft on the development of the PC’s operating system, MS-DOS, played a pivotal role in shaping the personal computing landscape.
By the 1990s, IBM had transformed itself into a global technology and consulting services provider. The acquisition of diverse companies, such as PwC Consulting and The Weather Company, expanded its capabilities and positioned IBM as a comprehensive solutions provider. The company’s transition to a services-oriented model was marked by a focus on consulting, software, and managed services.
The Rise of Watson and Cognitive Computing:
In 2011, IBM made headlines with the introduction of Watson, an artificial intelligence (AI) system that showcased the potential of cognitive computing. Named after IBM’s founder, Thomas J. Watson, this AI platform demonstrated its capabilities by winning the quiz show Jeopardy! against human champions. Watson’s ability to understand natural language and process vast amounts of unstructured data opened new avenues for applying AI in various industries.
Watson’s cognitive computing capabilities have since been harnessed in fields such as healthcare, finance, and customer service. IBM’s commitment to AI and machine learning aligns with its vision of creating technology that augments human intelligence, transforming how businesses make decisions and solve complex problems.
Cloud Computing and Hybrid Cloud Solutions:
Recognizing the shift towards cloud computing, IBM has been a key player in developing and promoting cloud technologies. The acquisition of SoftLayer in 2013 bolstered IBM’s cloud infrastructure, and subsequent investments in hybrid cloud solutions positioned the company as a leader in this rapidly evolving space.
IBM’s focus on hybrid cloud solutions acknowledges the reality that many businesses operate in a multi-cloud environment. The acquisition of Red Hat in 2019 further strengthened IBM’s position in the hybrid cloud market. Red Hat’s open-source expertise and Kubernetes-based container orchestration capabilities complement IBM’s cloud offerings, providing clients with flexibility and agility in managing their IT infrastructure.
Blockchain and Digital Transformation:
In recent years, IBM has been at the forefront of promoting blockchain technology for secure and transparent transactions. The IBM Blockchain platform offers businesses a scalable and secure solution for building blockchain networks. This technology has found applications in supply chain management, finance, and healthcare, among other industries, where the need for transparency and traceability is critical.
IBM’s commitment to digital transformation extends beyond technology solutions. The company has been a proponent of responsible and ethical AI, advocating for fairness, transparency, and accountability in AI systems. IBM’s AI principles emphasize the importance of aligning technology with human values and ensuring that AI systems are used for the benefit of all.
Research and Development:
IBM’s legacy of innovation is sustained through its commitment to research and development. The IBM Research division, one of the world’s largest and most influential corporate research organizations, has been instrumental in pioneering breakthroughs in areas such as quantum computing, nanotechnology, and advanced materials.
Quantum computing, in particular, has emerged as a focal point of IBM’s research efforts. The IBM Quantum Experience allows researchers and developers worldwide to access IBM’s quantum computers via the cloud, fostering collaboration and exploration in the quantum computing space. IBM’s dedication to quantum computing aligns with its vision of solving complex problems that are currently beyond the reach of classical computers.
Global Impact and Corporate Social Responsibility:
IBM’s influence extends beyond technology into the realms of corporate social responsibility and sustainability. The company actively engages in initiatives that address societal challenges, including education, environmental conservation, and access to technology. IBM’s P-TECH (Pathways in Technology Early College High School) initiative, launched in collaboration with education partners, aims to prepare students for careers in technology through a holistic education model.
In the realm of environmental sustainability, IBM has set ambitious goals, including achieving net-zero greenhouse gas emissions by 2030. The company’s commitment to responsible business practices is reflected in its efforts to minimize its environmental impact, promote diversity and inclusion, and uphold ethical standards.
Conclusion:
IBM’s journey from a tabulating machine manufacturer to a global technology giant is a testament to its ability to evolve with the times and consistently push the boundaries of innovation. The company’s impact on the computing industry, from pioneering mainframes to leading advancements in artificial intelligence and quantum computing, underscores its enduring commitment to technological progress.
As IBM continues to shape the future of technology, its emphasis on responsible and ethical use of AI, commitment to sustainability, and dedication to solving complex problems through research and innovation position it as a beacon in the ever-changing landscape of the digital era. With a legacy built on a foundation of excellence, IBM remains a key player in defining and driving the technological advancements that will shape our world for years to come.
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