Cognizant Off Campus Drive 2024-Engineer Trainee
Concerning the Company:
An American global provider of information technology services and consulting is called Cognizant. The company’s US headquarters are in Teaneck, New Jersey. Cognizant trades under CTSH and is a member of the NASDAQ-100.
Job Role: Engineer Trainee (Service Desk)
Degree Required: B.E/B.Tech
Batch Eligible: 2023
Experience Required: Freshers
CTC/Salary: Rs. 4,00,000 LPA
Work Location: Banglore, Chennai, Kolkata
Last Date To Apply: 20 February 2024 12:00 AM
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Title of job
Our clients receive technical help from our centralized IT Service Desk staff, which includes troubleshooting and resolving IT issues and guaranteeing the seamless operation of their computer systems and IT services.
Up to 90 international clients on various geographies are serviced worldwide by a 15,000-person Service Desk crew. Technological improvements have brought about substantial modifications in the landscape of IT service desk. These days, a lot of businesses use AI chatbots to automate and expedite their support procedures. Artificial intelligence (AI) chatbots use natural language processing to manage simple activities and instantly respond to frequently asked user questions, freeing up human analysts’ time. Another trend that is gaining traction is robotic process automation (RPA), which automates repetitive and rule-based operations to free up
Whereabouts
Kolkata, Chennai, Bengaluru. The ideal candidate will be adaptable enough to move to any of these places based on demand and business requirements.
Eligibility
- 2023 Batch of B.E/B.Tech of any branch (UG full time degree).
- Candidates having 50 % in X, XII or Diploma, UG.
- Open to Indian nationals only.
- Being flexible to any work locations, shift timing, technology.
- The final Cognizant onboarding would be subject to satisfactory background verification.
- If PAN card is already available, ensure you have both first name and last name updated in the PAN card. If you do not have your last name updated in the PAN card kindly get it updated.
- Background verification will not be successful if last name is not updated in the PAN card. Background verification will not be successful if the PAN card name and the superset registered name is not matching. If PAN card is not available, kindly do not proceed with the application registration
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Key responsibilities
- Provide first-line technical support and assistance to end-users, addressing their IT-related issues and enquiries, log and track all support tickets, ensuring accurate documentation and timely resolution of problems.
- Troubleshoot hardware and software problems, performing diagnosis and resolving technical issues to minimize downtime, collaborate with other IT teams to escalate complex issues and ensure prompt resolution and to maintain knowledge base articles and documentation to enhance self-service options and facilitate efficient problem-solving.
Role expectations
- Associate should be client focused and able to work with users from different communities and cultures across the globe.
- Ability to have flawless communication (verbal and written) with our clients and possess sound technical knowledge.
- Work in shifts and work from office.
Support available from Cognizant (post joining as Full Time Employee)
- Night shift allowance will be paid by the project.
- Cognizant provide cabs for pick-up and drop, ensuring safety and comfort.
- Timely rewards and recognition for top performers.
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